Here is your Refund Policy text formatted professionally for clarity, website integration, and legal readability:
Effective Date: July 14, 2025
Welcome to Donmueang.com (the "Platform"), operated by DNN Direct ("we," "us," or "our"). This Refund Policy outlines the conditions under which refunds are available for transactions made through the Platform, including influencer collaboration payments, subscriptions, and unused credits. By using our Services, you agree to this policy, which is incorporated into our Terms of Service.
We strive to ensure a fair and transparent process. Refunds are available under the following conditions:
Campaign Payments: If a collaboration is cancelled within 48 hours of payment confirmation and before the influencer begins work (e.g., content creation or posting), a full refund will be issued, minus a 5% processing fee to cover administrative costs.
Subscription Fees: Monthly or annual subscriptions to premium features (e.g., advanced analytics or priority matching) are refundable within 14 days of purchase if no services have been utilized. Refunds are not available after this period, but you may cancel future billing at any time via your account settings.
Unused Credits: If you purchase credits for hiring influencers and they remain unused, a refund for the balance is available after 30 days of inactivity, subject to a minimum threshold of $50 and a 10% deduction for handling fees.
Disputed Collaborations: In cases of non-delivery (e.g., influencer fails to post agreed content) or proven misconduct, we will investigate within 7 days of the dispute filing. Refunds, full or partial, will be issued based on evidence provided, at our discretion.
The following are not eligible for refunds:
To request a refund:
Submit your request via your account dashboard or email support@donmueang.com with your order ID, reason for the request, and supporting details (e.g., screenshots or communication logs).
Our team will review the request within 3-5 business days and notify you of the decision.
Approved refunds will be processed to your original payment method within 7-10 business days. International refunds may take longer due to banking delays.
Force Majeure: Refunds may be granted at our discretion for events beyond control, such as natural disasters affecting influencer availability.
Policy Updates: We may update this policy, with changes posted on the Platform. Updates apply to future transactions.
Regional Variations: Users in regions with consumer protection laws (e.g., EU 14-day cooling-off periods) may have additional rights — please refer to local regulations.
For questions or assistance, contact us at:
support@donmueang.com
DNN Direct
1007 N Orange St, 4th Floor
Wilmington, DE 19801
By using Donmueang.com, you agree to this Refund Policy.